DIGITALIZATION: ELECTRONIC ADMINISTRATIVE SERVICES

Abstract

The article is devoted to the study of the introduction of digitalization in the field of administrative services in Ukraine. It is established that at this stage the state of activity of public administration in relation to the provision of administrative services in Ukraine allows to note the improvement of service activities in the field of digitalization, decentralization and monitoring the quality of service provision. Due to this, to some extent, it can be recognized that the practice of providing administrative services is one of the types of cooperation of a public administration body with citizens. The essence of the concept of digitalization is revealed, on the basis of which it is clarified that digitalization should be interpreted as a process focused on the change of paper to electronic media. When we talk about digitalization in government, it is a process of forming services for much more effective management decisions and providing quality services to the population. The positive aspects and shortcomings of the introduction of digitalization in the work of government are presented. The directions of elimination of these shortcomings are offered, in particular: to implement at least the necessary functions of CNAP by means of the centralized system; organize new and improve existing electronic services, which will be performed without IT specialists; create new and improve existing systems for the protection of personal information and citizens’ privacy rights in order to strengthen trust in the online space; to introduce information and telecommunication systems that would guarantee activities in the mode of remote workplaces; provide centralized support services and support systems for citizens when receiving electronic services; to support the growth of the degree of digital competence of individuals and legal entities in the use of information and telecommunications systems and more. It is established that digitalization is considered to be the necessary main factor that affects the transparency, openness and efficiency of public authorities and local governments in the provision of electronic services. The introduction of the latest technologies has a favorable effect on the relevant cooperation between government and the community, allows to make any procedure convenient and independent of the human factor.