THE CURRENT STATE OF DIGITIZATION OF THE PUBLIC SERVICE
DOI:
https://doi.org/10.51547/ppp.dp.ua/2024.3.6Keywords:
public service, digitization of public service, artificial intelligence, blockchain technologies, professional activity, professional development.Abstract
The article is devoted to the current state of digitization of the public service in Ukraine. The work defines the main digital technologies that are already actively used by public servants to carry out their professional activities. It is noted that digital technologies make it possible to increase the level of interaction between government bodies and citizens. In particular, the current state of development of the Diya application and its effectiveness under the conditions of martial law in the country, the development of electronic document circulation, the creation of new resources that translate communication with the public into the digital space, which ultimately makes life easier for public servants and those citizens who apply for services to government institutions. The author also draws attention to the issue of cyber security and cyber hygiene among public servants, in particular, the prospects of implementing blockchain technologies in order to strengthen the cyber security of authorities. It was emphasized that the blockchain is already gradually being implemented in the activities of government institutions. The author does not miss the issue of the mass spread of artificial intelligence. In particular, the prospects for the application of artificial intelligence algorithms in the public service are determined, the main types of activities within which its use will be appropriate. At the same time, the author emphasizes that at the current stage of AI development, it is not capable of replacing a public servant. Particular attention is also paid to the contribution that digital technologies make to training and professional development of public servants. The author noted that in the conditions of the war (and prior to the pandemic), it was thanks to the development of digitalization that it was possible to avoid stopping the educational process. Summarizing, the author indicates that the digital sphere is currently quite dynamic, the government is creating new applications and resources, new technical inventions are being created, as a result there is a need for highly educated public servants, ready to perform their duties in the digital era.
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